Casa & Key Algarve and its brands are wholly owned and licensed by Elizabeth Freitas Pimenta Unipessoal LDA. A real estate agency based in Portugal, in the Algarve.
Elizabeth Freitas Pimenta Unipessoal LDA consists of the following trade names:.
Casa & Key Algarve: www.casaandkeyalgarve.com
Casa & Key Algarve Holiday Rentals: www.rentals.casaandkeyalgarve.com
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this policy. If you have questions, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us at: firstname.lastname@example.org
Elizabeth Freitas Pimenta Unipessoal LDA’s websites may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. When you leave our website, we encourage you to read the privacy notice of every website you visit.
To ensure we can provide you with the best services, information, and value for your property investments, we use different methods to collect data from and about you, including:
Personal data, or personal information, means any information that can directly and personally identify an individual data subject. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
We may also collect, use, and share aggregated data, such as statistical or demographic data, to aid in improving the products and services we provide. Aggregated data may be derived from your personal data, but when sanitised for aggregation purposes, it will not include details that would directly or indirectly reveal your identity, so it is not considered personal data.
Failure to provide personal data: where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may need to cancel a service you have with us; we will, however, notify you should this be the case.
We may use your personal data in the following circumstances:
We rely on consent as a legal basis for processing your personal data in relation to contacting you by phone, sending direct marketing communications to you via email, or other means. Where you have placed a request with us by completing a form or purchasing our services, we consider that you have an interest in those products or services and similar products or services offered by or through us or our partners, and we are permitted under data protection legislation to send those communications to you.
We comply with data protection legislation in our electronic marketing and you have the right to withdraw consent to marketing at any time by emailing us at: email@example.com
Our goal is to provide you with the best options possible when purchasing your property abroad. Our tailored model for work purchasing service ensures that you are able to invest wisely. We strive to provide you with choices regarding certain personal data uses, particularly in marketing and advertising:
Promotional offers from us - we may use your personal information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us, placed a request with us, purchased goods or services from us, if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Third-party marketing - When you request information on products, services or properties provided by our commercial partners, we will pass your personal data on to them and they may contact you regarding those products, services or properties. We will get your express opt-in consent before we share personal data provided for that purpose with any other company or organisation (other than ourselves) for marketing purposes.
Opting out - At any time you can request that we, or third parties, stop contacting you, sending you marketing messages or material. When you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Change of purpose - We will only use your personal data for the purposes for which we collected it, unless we reasonably consider it useful or compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in section 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We continually endeavour to ensure security measures are in place to prevent your personal data from being lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we are required to keep information on our clients for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see Request erasure below for further information.
You have the right to:
To find out more about these rights, please refer to section 9. If you wish to exercise any of the rights set out above, please contact us at: firstname.lastname@example.org.
Data access fees
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with requests under abusive circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
Time to respond will be dependant on the request and urgency of the situation. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. In the event of an urgent situation or breach we will endeavour to inform or respond to you within 72 hours or as soon as practicable.
Legitimate Interest means the interest of the business(s) and in conducting and managing the business to provide you the best service/product and experience to facilitate your property search, purchase and investment(s). We consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Brands/trade names controlled by Elizabeth Freitas Pimenta Unipessoal LDA., acting as joint controllers.
External Third Parties
Regulators and other authorities, who may act as processors or joint controllers, based in Portugal (or abroad, in relation to properties, products or services located abroad) who require reporting of processing activities in certain circumstances.